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Landlords must check they hit the spot with deposits

Claims for incorrectly handled property rental deposits are soaring and landlords should be alert to the danger and ensure they or their agents are complying with the legal requirements, if they want to avoid high penalties.  

According to figures from insurers, the number of claims relating to residential tenancy deposits peaked at 25% of all professional indemnity claims made by estate and letting agents in the first quarter of this year, up from just 3% last year.  The claims most often relate to a landlord lodging a deposit late or failing to provide the correct information to the tenant about the terms and the deposit scheme used.


Under the Housing Act 2004, any deposit paid to a person in connection with a shorthold tenancy must be held by the landlord in a registered deposit protection scheme. The tenant must be given specific details of the deposit protection scheme used and details about how the scheme works within 30 days of the start of the tenancy.


If a court rules that a landlord has failed in their duty, it can impose fines of up to three times the value of the deposit, which must be paid within 14 days of the court order. In the worst-case scenario, if the rules are breached, the court can rule that a tenant does not have to leave the property when the tenancy ends.


It is the landlord who will find themselves subject to the county court order.  They may be able to bring a claim against the letting agent, if there is one involved, who in turn can claim on their professional indemnity insurance. It can turn out to be costly business and bad in reputational terms for all concerned.


The legislation has been in place for a long time, but both agents and landlords are still getting it wrong.  Where landlords have a big property portfolio, they are more likely to have the right processes in place.  For small-scale landlords, or the accidental ones who may have ended up renting out their home while working elsewhere, it is worth adopting some of the practices of the larger property companies as it is no defence for a landlord to say that they did not know or had left it to their agent.


Landlords (and agents) should take some time to understand the law and it is worth having checklists for each stage of the tenancy.  Landlords then need to make sure they are used each time, whether they are administering the tenancy themselves, or checking that their agent has acted properly.


The prescribed information that must be provided to the tenant includes:

  • the address of the rented property
  • how much deposit you’ve paid
  • how the deposit is protected
  • the name and contact details of the tenancy deposit protection (TDP) scheme and its dispute resolution service
  • their (or the letting agency’s) name and contact details
  • the name and contact details of any third party that’s paid the deposit
  • why they would keep some or all of the deposit
  • how to apply to get the deposit back
  • what to do if you can’t get hold of the landlord at the end of the tenancy
  • what to do if there’s a dispute over the deposit


Web site content note: 

This is not legal advice; it is intended to provide information of general interest about current legal issues.

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